How can
we help?
Most answers are below. Anything missing? We answer email within one business day, in person, from New Orleans.
Where's my order?
Pop in your order number and email. We'll send you straight to your tracking page — you may be asked to verify via email to view it.
Start a return
30-day returns on unworn items in original packaging. Here's how it works:
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1
Sign in to your account.
Find the order with the item you'd like to return.
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2
Pick a reason.
Wrong size, didn't vibe, defect — choose what fits and we'll generate a return label.
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3
Drop it off.
Refund hits within 5 business days of us receiving it.
Questions? Email support@nionlights.com.
File a warranty claim
One year coverage on every belt. Tell us what happened and attach a photo or short video — we'll get back within 1 business day.
Find your fit in 60 seconds
Belt sizes are based on waist measurement. If you're between sizes, size up — the belt is meant to sit comfortably with room for layers.
Not sure? Quick fit quiz.
The Nion Lights app
Free on iPhone and Android. Pair your belt, pick your looks and sync your crew.
See what the app can doCharging & battery
4 common questions about this topic.
6–8 hours of continuous use, depending on which preset you're running and your brightness level. Calmer presets at lower brightness run the longest; bright, fast animations pull more power. For a longer night, plug in an external USB-C battery pack. You can keep wearing it while it runs.
About 4 hours from empty to full with a standard USB-C cable and adapter. The charging light stays on while it charges and turns off when it's full.
Yes. You can wear it while it charges or runs off an external USB-C battery pack. Keep the pack in a pocket or bag, and keep it dry if it's raining.
Check that the power switch is on. If nothing happens, try a different USB-C cable — some "charge-only" cables don't carry enough current. If you've tried two cables and it's still dead, contact us.
S fits 24–30″ waists, M fits 30–36″, L fits 36–44″. Measure where you'll actually wear it (often a couple inches below your natural waist for low-rise wear). When between sizes, size up — the knurled screw closure can be loosened and repositioned to take in extra length.
Yes. Only one end of the belt comes out of the buckle, so that's the end you cut. Loosen the knurled screw, slide that end out, and cut it clean across with sharp scissors. Slide it back in and tighten the screw. Then open Settings in the Nion app and tell it where the last LED is, so every effect fits the new length.
It's designed to sit on top of pants, skirts, or layered over a shirt. The silicone has just enough flex to accommodate up to a half-inch of fabric.
Tap the button once for the next preset, or twice to go back one. Hold it for a second to turn the lights off or back on. Three taps turns sync on or off, and four taps shows the battery level on the belt. You can change what the taps and hold do in the app. For everything else, like brightness, colors and your playlist, use the Nion app.
Yes. In the Nion app, open the preset and choose Use on power-up. The belt starts with it every time you turn it on.
Ninety-nine, organized into categories like Signature, Rave, Holidays, Seasons, Nature and Retro. Browse them all in the Nion app.
Not yet. Custom animations are coming to the Nion mobile app. Drop your email in the footer to be the first to know when it ships.
Wipe down with a damp microfiber cloth. For stubborn grime like sunscreen or glitter, add a little mild soap to the cloth. Keep water away from the USB-C port, don't submerge it, and let it air dry before charging.
No. It's rain and sweat resistant, not waterproof. It's made for a sweaty front row, a passing shower, or a spilled drink. Don't take it in the pool, ocean, or shower, and let it dry fully before charging.
Coiled loosely in the included pouch, away from direct sunlight. Don't store it folded sharply for long periods — the silicone takes a set after a few weeks of being creased.
Orders ship within 1–5 business days, then take 3–5 business days in transit in the US. Free shipping on US orders over $75; otherwise $7 flat.
Yes — to 38 countries. Delivery takes 5–10 business days via DHL or UPS depending on destination. Shipping is $14–22 calculated at checkout. Import duties are the buyer's responsibility.
30 days from delivery, on unworn items in original packaging. We send a prepaid label for US returns. Once we receive the package, refunds post in 3–5 business days. Worn items can't be resold and aren't returnable.
You should have a tracking email within 24 hours of placing the order. If you don't, check spam first, then email orders@nionlights.com with your order number.
One year from delivery, against manufacturing defects: dead LEDs, broken buckles, charging port failure, battery that won't hold a charge. We'll repair or replace at our discretion.
Damage from misuse: water submersion, cutting the fixed end of the belt (the one that stays in the buckle), crushing, intentional damage. We can usually still repair these for a flat fee; email us a photo and we'll quote it.
Email warranty@nionlights.com with your order number and a photo or short video showing the issue. We'll respond within one business day.
Using the Nion Lights app
Get the app
Search "Nion Lights" on the App Store (iPhone) or Google Play (Android). It's free, with no account and no sign-in.
Connect your belt
- Switch your belt on.
- Open the app and tap your belt in the Nearby list.
- First time with this phone? Hold the belt's button for 5 seconds until the LEDs breathe blue, then tap Connect within a minute.
The app remembers your belt and reconnects whenever you open it.
The button (default)
- 1 tap: next look
- 2 taps: previous look
- 3 taps: sync on or off
- Hold 1 second: lights on or off
- 4 taps: show the battery level on the belt
You can change what 1, 2 and 3 taps and the hold do in the app under Settings, Button map.
Sync with friends
Open the Sync tab and start a group. Friends scan your QR code or open your link, and every belt in the group plays the same look in time. Three taps on the button lets you sit out, three more to rejoin.
Updates
When new belt firmware is out, the app offers it under Settings, About. It installs over Bluetooth in about a minute and keeps your looks and settings. Keep the belt charged and close to your phone while it updates.
Trouble connecting?
- Make sure Bluetooth is on and the app has Bluetooth permission.
- On Android, if you paired the belt in your phone's Bluetooth settings, remove it there and connect from the app instead.
- Reset your belt, or connected it to this phone before? Open your phone's Bluetooth settings, find the belt, and choose Forget This Device (iPhone: tap the i next to it). Then forget it in the app too and connect again.
- Still stuck? Hold the button for 5 seconds to open pairing again, or email us at hello@nionlights.com.
Talk to a person.
Real humans, in New Orleans, who actually use the product. No bots, no overseas script.
Mon–Fri · 9am–6pm CT
Closed weekends and US holidays.
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