How can
we help?
Most answers are below. Anything missing? We answer email within one business day, in person, from New Orleans.
Where's my order?
Pop in your order number and email. We'll send you straight to your tracking page — you may be asked to verify via email to view it.
Start a return
30-day returns on unworn items in original packaging. Here's how it works:
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1
Sign in to your account.
Find the order with the item you'd like to return.
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2
Pick a reason.
Wrong size, didn't vibe, defect — choose what fits and we'll generate a return label.
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3
Drop it off.
Refund hits within 5 business days of us receiving it.
Questions? Email support@nionlights.com.
File a warranty claim
One year coverage on every belt. Tell us what happened and attach a photo or short video — we'll get back within 1 business day.
Find your fit in 60 seconds
Belt sizes are based on waist measurement. If you're between sizes, size up — the belt is meant to sit comfortably with room for layers.
Not sure? Quick fit quiz.
Charging & battery
4 common questions about this topic.
6–8 hours of continuous use, depending on which preset you're running and your brightness level. Solid-color presets (Cherry, Arctic) run the longest; high-frequency animations like Voltage and Comet Chase pull more power.
90 minutes from empty to full with any standard USB-C cable and a 5W or higher adapter. The LED next to the port pulses while charging and stays solid green when full.
No. The port is sealed under a flap that needs to be closed for IPX4 water resistance. Charging while worn would also defeat the magnetic clasp.
Hold the power button for 4 full seconds. If nothing happens, try a different USB-C cable — some "charge-only" cables don't carry enough current. If you've tried two cables and it's still dead, contact us; the battery is replaceable under warranty.
S fits 24–30″ waists, M fits 30–36″, L fits 36–44″. Measure where you'll actually wear it (often a couple inches below your natural waist for low-rise wear). When between sizes, size up — the magnetic clasp can be repositioned to take in extra length.
Yes, on the buckle end only. There's a marked trim zone on the inside of the strap. Use sharp scissors, cut clean across, and the magnetic clasp will re-seat itself. The LED end of the strap is sealed and should never be cut.
It's designed to sit on top of pants, skirts, or layered over a shirt. The silicone has just enough flex to accommodate up to a half-inch of fabric.
Single-tap the button on the inside of the buckle to advance to the next preset. Long-press (1 sec) to cycle through the eight brightness levels. Double-tap to lock the current preset (the belt won't advance if the button gets bumped).
Yes — the belt remembers the last preset you used and boots up with it next time. To set a "boot" preset that survives a factory reset, hold the button for 5 seconds while on that preset; the belt will flash white twice to confirm.
Fifty-two, organized into six families: Spectrum, Solid, Calm, Beat, Motion, Festive. The full list is in the quick-start guide and on the spec sheet.
Not yet. We're building a desktop app for v3 that will let you author and upload custom animations over USB. Drop your email in the footer to be the first to know when it ships.
Wipe down with a damp microfiber cloth. For stubborn grime (sunscreen, glitter, mud), use mild soap and water — the strap is fully washable as long as the charging port flap is closed. Air dry; do not tumble dry.
IPX4 — splash and sweat resistant, not submersible. It'll survive a sweaty front row, a sudden rainstorm, or a spilled drink. Don't take it in the pool, ocean, or shower.
Coiled loosely in the included pouch, away from direct sunlight. Don't store it folded sharply for long periods — the silicone takes a set after a few weeks of being creased.
Orders placed before 2pm CT ship the same business day. US orders arrive in 3–5 business days via USPS Ground. Free shipping on US orders over $75; otherwise $7 flat.
Yes — to 38 countries. Delivery takes 5–10 business days via DHL or UPS depending on destination. Shipping is $14–22 calculated at checkout. Import duties are the buyer's responsibility.
30 days from delivery, on unworn items in original packaging. We send a prepaid label for US returns. Once we receive the package, refunds post in 3–5 business days. Worn items can't be resold and aren't returnable.
You should have a tracking email within 24 hours of placing the order. If you don't, check spam first, then email orders@nionlights.com with your order number.
One year from delivery, against manufacturing defects: dead LEDs, broken buckles, charging port failure, battery that won't hold a charge. We'll repair or replace at our discretion.
Damage from misuse — water submersion, cuts to the LED end, crushing, intentional damage. We can usually still repair these for a flat fee; email us a photo and we'll quote it.
Email warranty@nionlights.com with your order number and a photo or short video showing the issue. We'll respond within one business day.
Talk to a person.
Real humans, in New Orleans, who actually use the product. No bots, no overseas script.
Mon–Fri · 9am–6pm CT
Closed weekends and US holidays.
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